Frequently Asked Questions

Our signature braised foods are crafted using a traditional 18-herb secret recipe passed down through three generations. Each item, including our famous duck tongue, chicken wings, braised tofu, and chicken feet, is artisan-made with premium ingredients and authentic Taiwanese craftsmanship. We slow-braise for over 12 hours to achieve the perfect flavor depth.

Our 18-herb recipe is a three-generation family treasure featuring premium ingredients like star anise, cinnamon, cloves, licorice root, and dried tangerine peel. We slow-simmer for over 12 hours to create a complex flavor profile that's not only delicious but also offers traditional Chinese medicine health benefits. This authentic Taiwanese braising technique sets us apart from mass-produced alternatives.

Absolutely! We offer an extensive selection of vegetarian braised foods including braised tofu, thousand-sheet tofu, tofu skin, vegetarian chicken, kelp, and seasonal vegetables. All vegetarian items are prepared separately with our signature herbal sauce and processed in dedicated equipment to ensure purity for vegan customers. Our plant-based options maintain the same authentic flavors as our traditional offerings.

Our low-temperature braising process preserves the natural nutrients in ingredients while adding the health benefits of traditional Chinese herbs. Rich in protein and collagen, our braised foods are a healthier alternative to fried snacks. Typical calories: duck tongue 150cal/100g, chicken wings 180cal/100g. Our vegetarian options are even lower in calories and perfect for health-conscious consumers.

Yi-Zhen-Xiang maintains the highest standards by using only natural ingredients with no artificial colors or preservatives. Our daily-fresh preparation, 30-year perfected recipe, and premium ingredient sourcing create layers of flavor that avoid the common problem of overly salty braised foods. Each ingredient is carefully selected and quality-controlled for consistent excellence.

You can easily order through our official website, LINE official account, or by phone. Our website features a complete product catalog with pricing, secure online payment options, and a streamlined ordering process. For bulk orders or corporate purchases, please call us directly for customized service and special arrangements.

There's no minimum order for general purchases, though we recommend orders of NT$500 or more for cost-effective delivery. Group orders of 5+ items receive 15% discount, and orders over NT$1000 qualify for free shipping. Corporate bulk purchases have special pricing - please contact us for customized quotes.

Absolutely! We offer full customization services where you can mix and match your favorite braised items. Perfect for parties, drinking snacks, or gift sets. Custom platters require 2 days advance notice, and our team will provide expert recommendations based on portion size and flavor combinations for the best experience.

Yes, we provide vacuum-packed frozen delivery service nationwide in Taiwan, plus selected international shipping to major cities worldwide. Our premium braised foods make perfect Taiwan specialty gifts for overseas friends or anyone craving authentic Asian comfort food. Domestic orders over NT$1000 qualify for free shipping.

Standard delivery is 1-2 business days after order placement, using specialized frozen transport to maintain freshness. Taipei city area offers same-day delivery for orders placed before 11:00 AM. For urgent deliveries, please call us directly and we'll accommodate your timeline whenever possible.

We use professional vacuum-sealing technology with each braised item individually packaged, then placed in insulated boxes with sufficient dry ice or cooling packs. Our packaging system maintains frozen temperatures for 48 hours, guaranteeing restaurant-quality freshness upon arrival. All packaging undergoes rigorous testing for temperature control.

Taipei area delivery is NT$100, other Taiwan cities are NT$150-200 (distance-based). Free shipping for orders over NT$1000 nationwide, and group orders of 5+ items qualify for free shipping. Corporate accounts and regular customers receive special shipping rates.

Fresh braised foods should be refrigerated and consumed within 3 days for optimal taste and texture. Our vacuum-packed products can be safely frozen for up to 30 days, making them perfect for corporate gifts, bulk orders, or convenient home storage. Always avoid repeated freeze-thaw cycles to maintain food quality.

Transfer frozen braised foods to refrigerator for gradual thawing (4-6 hours), then reheat using rice cooker or microwave. Add a small amount of water before reheating to maintain moisture and texture. Never use hot water for direct thawing as it can damage the food's fiber structure and affect taste.

Vacuum-packed products should be frozen immediately upon receipt. Do not consume if packaging is damaged. If you notice any unusual odor or appearance during thawing, stop consumption and contact us immediately. Always check packaging integrity before heating to ensure food safety.

We operate from 5:00 PM to 10:30 PM daily in New Taipei's Xizhi District, serving authentic Taiwanese braised food year-round. Weekend hours may extend to 11:00 PM. Online ordering is available 24/7, with delivery processing Monday through Saturday (Sunday delivery paused).

Yi-Zhen-Xiang is located on Zhangshu 2nd Road in Xizhi District, New Taipei City, near Xizhi Train Station with dedicated parking. Take MRT to Nangang Exhibition Center and transfer to bus, or take train to Xizhi Station (8-minute walk). See our contact page for detailed address and transportation information.

We primarily focus on takeout and delivery services, with limited seating available for customers to briefly enjoy our food on-site. Seating is limited, so we recommend calling ahead to confirm availability. Dine-in service includes complimentary tea and side dishes for a complete Taiwanese braised food cultural experience.

We accept multiple payment methods including cash, major credit cards, LinePay, JKO Pay, Apple Pay, Google Pay, and other electronic payment systems. Online orders support credit cards, ATM transfers, and convenience store payment. Corporate clients can apply for monthly billing accounts for streamlined purchasing.

All purchases include receipts, with electronic receipts as default for individual customers. For tax invoices requiring company information and tax ID numbers, please provide details during ordering and we'll issue formal business receipts. Bulk corporate purchases can arrange for periodic invoice services.

Credit card installment plans are available for purchases over NT$3000, supporting 3, 6, or 12-month terms (subject to individual bank policies). Corporate bulk purchases may qualify for deferred payment or batch payment arrangements. Contact us directly for detailed terms and conditions.

Yes! Our premium braised foods make excellent corporate gifts and event catering. We offer bulk ordering, custom packaging, and special arrangements for business clients. Group orders of 5+ items get 15% off, 10+ items get 20% off. Perfect for introducing international colleagues to authentic Taiwanese food culture.

Yi-Zhen-Xiang braised foods are perfect Taiwan souvenirs! We provide elegant gift box packaging complete with product information and brand story. Our gift sets are ideal for overseas friends to experience authentic Taiwanese cuisine and make excellent corporate gifts. Custom gift boxes require advance reservation.

We offer event catering and group meal services perfect for corporate gatherings, family celebrations, and special occasions. Custom braised food platters can be arranged based on group size and budget, with on-site warming equipment provided. Catering services require 5-7 days advance booking - contact us to discuss your specific needs.

All our ingredients come from certified suppliers with complete traceability records. We regularly conduct third-party food safety testing including heavy metals, pesticide residues, and microbial analysis. Inspection reports are available for customer review, ensuring complete food safety and peace of mind.

All products include complete allergen labeling, primarily containing soy (from tofu products) and potential gluten traces. Customers with specific allergies should review ingredient lists carefully or contact us for detailed product information. We also offer gluten-free options for customers with special dietary requirements.

Our braised foods use natural Chinese herbs and are safe for pregnant women and children. However, we recommend pregnant women consume in moderation to avoid excessive sodium intake. For children under 3, parents should assist with removing harder parts and choose softer items like tofu and kelp for easier consumption.